How do I log a return?

To return an item, please read through the return procedure guide and customer refund policy and then follow the steps below to create a return

1. Log into the portal
2. Click on my account
3. Click on New return
4. Accept the terms and conditions
5. Fill in the information
6. Click create

How to create a return

https://portal.segensolar.co.za/reseller/docs/CREATING_A_RETURN_ON_THE_CUSTOMER_PORTAL_DOCUMENT.pdf

Here is a link to the return page

https://portal.segensolar.co.za/Reseller/Orders/NewReturn

Return Procedure guide:

https://portal.segensolar.co.za/reseller/docs/CustomerPolicyforReturns2021NEW%20Master%20Doc.pdf

Customer refund policy

https://portal.segensolar.co.za/reseller/docs/CustomerPolicyforReturns.pdf