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  1. SegenSolar South Africa
  2. FAQ

FAQ

Technical

  • How do I know which fuse size to select?
  • Should I use type II or type I_II SPD DC boxes?
  • My battery is constantly going to alarm mode, what causes this?
  • Can I connect panels of different capacities on the same PV array?
  • What differentiates an off-grid inverter from a hybrid inverter considering that they both have the capability to connect to the grid?
  • What is the difference between maximum MPPT voltage and open circuit voltage as described on a solar module data sheet and which parameter should be considered when sizing a system?

Sales

  • How do I get a quote?
  • How to Upload a Logo?
  • How do I change my password?
  • How can I get the POPIA Manual of Segen?
  • When will you have stock on an item I need to buy?

Order Processing

  • Where is my delivery?
  • How do I access my invoice?
  • How do I change my delivery address?
  • How to get my order dispatched from a different stock location?

Returns

  • How do I log a return?
  • What is the turn-around time for returns?
  • Am I charged for transport costs to return an item?
  • Can we take items direct to the suppliers for testing?

Training and Events

  • How can I register for a webinar?
  • How can I register for a face to face event?
  • Where can I find the presentation of a training session I attended?

Finance

  • How do I get my statement?
  • I have made a payment but the system is saying I need to make payment?
SegenSolar South Africa